Hospital Policies

As with any emergency facility, CARE’s ER department operates on a modified “first come, first served” policy.  Generally, your pet will be seen in the order you present to the hospital with the exception that patients determined critical by our trained staff will be triaged to the treatment area and draw the attention of the Veterinary team immediately upon arrival.

Please understand that due to the nature of our caseload, the need to have no distractions outside of patient care, and for the safety of all family members, we do not allow owners to accompany their pets into the treatment area.  You can be assured our staff has been trained to handle your pet family member with the ultimate compassion and care.  As soon as the Emergency Veterinarian on staff has examined your pet you will be updated as to their condition.  In the interim, stabilization therapies will be instituted as deemed necessary.

Please note that during the week our emergency department closes at 8:00 AM. As such, we cannot hospitalize emergency patients in our hospital after this time.  Consequently, it is the responsibility of each owner of hospitalized patients to plan on picking up their pet family member between 7:00 AM and 7:30 AM on these days.  Based on the condition for which your pet was hospitalized, as well as their response to the treatments and therapies provided, we will discuss with you at discharge whether to transfer to your family veterinarian for continued case management, or back home for continued recovery.

CARE Hospital works closely with your primary care veterinarian to offer the best care for your pet. To this end, we send to your primary care veterinarian full copies of all medical records, bloodwork results, and ICU nursing charts so that they are kept up to date about your pet’s specific condition, therapies and clinical progression.  If performed, a CD containing copies of the digital image radiographs taken will be sent with you to present to your family veterinarian.

The CARE Hospital recognizes the importance of protecting the personal privacy of its clients, its patients and those individuals who simply visit our site. Your privacy is also protected in our hospital.  At no time is any information given out about the client or the pet without the explicit consent of the owner.

Cost of Care and Payment Options

At CARE Hospital, we are proud to be able to provide the most advanced veterinary medicine the Greater Fredericksburg Region has to offer.  Our team of board-certified veterinary specialists, licensed veterinarians, and licensed veterinary technicians is dedicated to providing the most compassionate and high quality medical care possible for your pet.  We understand that emergencies and advanced specialties needed for serious medical conditions are often unexpected, both emotionally and financially, for you and your family.  Our team committed to providing you the most comprehensive treatment plan and to informing you of all possible treatment options, regardless of cost.  Moving forward with advanced diagnostics and medical treatment is a personal, family decision, and we understand that there may be financial concerns.  We are dedicated to working within your budget to provide the best healthcare possible while achieving the most optimal outcomes.

CARE Hospital requires full payment at the time services are rendered. We will work closely with your veterinary insurance company in providing them all pertinent information regarding your visit and to assist you in receiving reimbursement for services received.  For your convenience, we accept cash and all major credit cards including Visa, MasterCard, Discover, and American Express.  We do not accept checks, nor offer any billing or extended/delayed payment options directly with our hospital, but should you need financial assistance you may visit our third party healthcare affiliate at CareCredit.com.  With the use of this health care card, there are different payment plans available.  Please contact any of our Client Service Representatives with further questions.